Contact centre build and run
Designing, standing up and running your contact centre across voice, chat, email and social, in Darija, Arabic, French and English, so your customers get the same answer whichever way they reach you.
Solutions
What we take on
From the contact centre to back-office processing, from consulting to technology. You can start with one discipline — the team is the same on the day you add a second.
Back-office processing
Order management, claims handling, billing support and data operations, run as a managed service from inside Morocco. You keep the process. We carry the headcount and the peaks.
Consulting and transformation
Journey audits, process redesign, tooling decisions and performance frameworks. The same people are still in the room the day it goes live.
Technology and integration
CRM, telephony, automation and reporting architecture, integrated with the systems you already run. We keep what works, and your reporting still points at one source of truth. We also build the bespoke AI tools that assist and audit human work — never that replace it.
Questions
The questions that come up before starting
The eight we get asked most. If yours is not here, write to us directly.
Ask us directlyNo. We build and run customer operations inside Morocco, for companies serving the Moroccan market. The value, the jobs and the data stay here.
Darija, standard Arabic, French and English. Darija matters most in practice: it is the language your customers reach for first.
In Morocco. Personal data is processed locally under law 09-08 and the requirements of the CNDP, so it does not leave the country to be handled.
No. Every engagement opens with scoping and a small pilot team. You see real numbers on your own volumes before anyone discusses scale or a long contract.
Yes. We integrate with the systems you have rather than replacing them. Nothing gets duplicated, and your reporting keeps pointing at one place.
It depends on the profile you need and the volumes involved, so we put real dates in the plan we send back. The pilot always finishes before the ramp starts.
Both, and from the same house. The consultants who redesign the journey sit with the team who run it day to day, so one team owns the metric.
Quality and responsiveness come first from how our operators are trained and supervised — not from software. We do not deploy AI for show. Where a use case earns it, we build the tool: it assists and audits human work, it does not replace it.